COMPUTER SKILLS TRAINING PROGRAM
for Banking, Customer Service, and Call Centers
This program provides employment training and educational advancement opportunities for the Dallas Housing Authority's Section 8 housing recipients, TANF recipients, and those referred by the Workforce Centers. Our vocational trainers teach the participants basic computer and customer service skills needed to get entry-level positions in the community. This program is designed to provide a full continuum of services, including:
- Computer Literacy
- Data Entry
- Keyboarding/Typing/10-key
- Bank Employment Skills
- Job Coaching
- Business English
- Customer Service Skills
- Job Readiness Training
- Employment Placement
Community Collaborations
Goodwill Industries of Dallas is very fortunate to have the following organizations collaborating in this effort:
- Associates First Capital Corp.
- Bank of America
- Bank One
- Census 2000
- Chase Bank of Texas
- Compass Bank
- Dallas Housing Authority
- Dallas Women's Foundation
- Department of Labor
- Hyatt Regency Dallas
- Microsoft Corporation
- Office Team
- Onsite Commercial Staffing
- Staffing Services
- United Way of Met. Dallas
- Wachovia Bank
- West Dallas Business Admin.
- Work Source for Dallas County
- Workforce Centers
- Xerox Corporation
Success Rate
Of the students enrolled in the Computer Skills Training Program, 83% completed the training classes, with 97% of the graduates placed in competitive employment. The average wage of the graduates is $9.10 per hour, which is significantly higher than the national average wage of Welfare to Work programs of $7.15 per hour.
Success Story
Excerpts from a letter written by a graduate of the Computer Skills Training Program:
"The program had a big impact on my life. As a single parent of five daughters, it gave me the knowledge needed in today’s society as well as a positive outlook on life itself. ...Before starting the program, I didn’t have any hope for tomorrow. Now I can truly say, the program has given me hope for my tomorrows as well as the will to go on... and a job that I love very much. There’s a motto that we said every day that I live by every day of my life: There is nothing I can not do, if I have a mind to, a mighty will and the belief in myself. Therefore, I am invincible. If I believe (which I did)... I can achieve (and I did). Because I am somebody. Because of me putting my best foot forward, I made it."
Lakeysha R. Jones,
Lock Box Remitter
Bank of America |
Would you, or someone you know, benefit from this program? For more information, please contact Kamala Kannan, VP of Vocational Services via telephone at 214.638.2800 x140 or via e-mail at kamala@goodwilldallas.org. |
